FREQUENTLY ASKED QUESTIONS
Hi there. Team Intempo have been asked all sorts of questions about our products so we have listed a few of those most frequently asked questions. If you still have a question, don't be shy and pick up the phone to us.
iPod/MP3 Speakers
If a light doesn't come on at the front of the Speaker when you plug in the power supply, first check that the power supply is correctly connected to the wall socket and to the DC connector on the back of the Speaker. If the power supply is plugged into a surge protector, make sure the surge protector is switched on.
If you can't hear any sound, the volume may be set too low. Press and hold the '+' button on the remote control or on the speaker. Also make sure that the iPod is correctly seated in the docking station by turning it off, taking it out of the docking station, reseating it and turning it on again.
If you can hear some crackling front the speakers, don't panic! The problem may be that the your iPod isn't seated properly into the docking station. If you hear crackling when your Speaker is connected to a PC or laptop, this means that the operating system's volume level is set too high.
DAB radios
If the display on the radio is not lighting up you will need to ensure that the radio has power from either the external power supply or that new alkaline batteries are inserted if necessary.
In situations where the display is lit but there is no audio, unplug any headphones that may be connected at the rear, then make sure that the volume control is turned up by pressing the volume + key.
The radio has tuned in DAB mode, but no signals were found? Extend the telescopic aerial as far as it will go, then try repositioning the radio e.g. move it to another room or near to a window. Now you will need to perform autoscan again.
If you are getting audio dropout then you will first need to check the signal strength. If it's low then try extending the telescopic aerial as far as it will go. Try repositioning the radio or try moving it to another room or to near a window.
There may be times when you need to reset your radio, when you move the radio to another part of the country, for example. Resetting your radio is an easy process but will differ between different radio models. Please refer to the specific radio's instruction manual.
Internet Radio
Internet radios let you listen to the radio via an Internet broadband connection without having to log onto a computer. Intempo Internet radios let you access at least 10,000 stations giving you access to uptodate music and news from all over the world. And, since lots of stations store their back catalogue of shows, you can even listen on-demand if you miss something you love.
You can also use a network cable and hardwire your Intempo internet radio meaning you don't necessarily have to have a wireless network in your home to listen to world radio.
The great thing about internet radios from Intempo is how simple they are to use. When the radio is in range of a wireless connection it will automatically detect the network and offers the option to connect. If your network is password protected you can enter the password using the dial on the front panel. Once the link has been made, the radio will upload the channel listings and you can search for a station by country or the type of station you want.
For specific questions about your Internet radio please contact the Broken Department on +44 (0)161 934 2240.
Bluetooth
Bluetooth wireless technology is a convenient, wire-free, short-range communication between devices. It is a globally available standard that wirelessly connects mobile phones, portable computers, stereo headsets, MP3 players etc. Thanks to the unique concept of 'profiles', Bluetooth enabled products do not need to install driver software. Bluetooth wireless technology can work anywhere and everywhere, without annoying wires!
Bluetooth products will remain connected up to a range of 10 metres (30 ft). Sound quality may start to deteriorate after about 7 metres depending on obstacles such as walls or people.
Bluetooth technology employs a technique called frequency hopping to constantly change the frequency at which it sends out data, reducing interference with wireless devices like cordless landline phones. Noise interference can occur if the Bluetooth device is used in close proximity with a microwave. Usually any interference will only cause a slight crackling sound. The frequency of Bluetooth is much higher than that of radio station bands.
Nobody else can take control of your Bluetooth device if they are in range – Bluetooth products can only connect to previously paired devices that have been authenticated. The pairing procedure creates an encrypted key known only to the two devices paired.
Intempo Bluetooth products comply with the Bluetooth Specification 1.2 that supports Advanced Audio Distribution Profile (A2DP) 1.0, Headset Profile 1.1, Hands-Free Profile 1.0, and Audio/Video Remote Control Profile (AVRCP) 1.0. Please check with the manufacturers of other devices to determine their compatibility with Intempo Bluetooth products.